BJ Baji Privacy Policy

1. Introduction

At BJ Baji, we take your privacy seriously. This Privacy Policy describes how BJ Baji ("we," "us," "the Platform") collects, uses, stores, and protects the personal information of users who register and interact with our platform at bjbaji.pw and through our mobile app.

This policy applies to all services offered on BJ Baji, including sports betting, cricket wagering, live casino, slots, bingo, VIP programmes, and customer support interactions. By creating an account or accessing any part of the platform, you confirm that you have read and accepted this Privacy Policy in full.

We are committed to keeping your personal data safe, using it only for the purposes outlined in this document, and never selling your information to third parties for marketing without your explicit consent.

2. Data We Collect

We collect data in two main ways: information you provide directly when using the platform, and information gathered automatically through your device and browser activity.

Information you provide directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Pakistan CNIC or other government-issued ID (during KYC verification)
• Payment details including JazzCash account numbers, Easypaisa wallet IDs, bank account information, or card details — processed securely through our payment partners
• Profile preferences, language settings, and communication choices
• Support tickets, chat logs, and any feedback you submit

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and click patterns
• Session data including login times and betting activity logs
• Cookies and similar tracking technologies (see Section 4)

3. How We Use Your Data

The personal information collected from you is used strictly for the following purposes:

We do not use your personal data for automated decision-making that materially affects you without human oversight. If you wish to opt out of marketing communications, you can do so from your account settings at any time.

4. Cookies & Tracking Technologies

BJ Baji uses cookies — small text files stored on your device — to improve your experience, keep you logged in, and understand how users interact with the platform. We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session tokens that keep you logged in and security cookies that protect your account.
• Functional Cookies: Remember your preferences such as language settings, preferred sports (e.g., cricket or football), and deposit method.
• Analytics Cookies: Help us understand which pages are most visited, how long users stay, and where they navigate from. This data is anonymous and aggregated.
• Marketing Cookies: Used to show relevant promotions and bonus offers based on your betting activity. These are only set if you consent.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of your account, including login persistence and bet placement.

5. Sharing Your Data

BJ Baji does not sell your personal data. We share your information only when strictly necessary and only with the following categories of trusted parties:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners receive transaction data solely to process deposits and withdrawals in PKR.
• KYC & Identity Verification Partners: Third-party verification services may receive your ID documents to confirm your identity during account verification.
• Technology & Hosting Providers: Our platform infrastructure partners maintain servers where your encrypted data is stored. They operate under strict data processing agreements.
• Analytics Providers: Aggregated and anonymised usage data may be shared with analytics tools to help improve the platform.
• Legal & Regulatory Bodies: We may disclose data if required by applicable law, court order, or to protect the rights, property, or safety of BJ Baji or its users.

All third parties we work with are contractually required to handle your data securely, use it only for the stated purpose, and comply with data protection standards.

6. Data Security

We implement industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and BJ Baji servers.
• Encrypted storage for sensitive fields including passwords (hashed), payment references, and identity documents.
• Two-factor authentication (2FA) support for account login.
• Regular security audits and penetration testing of our platform infrastructure.
• Strict access controls — only authorised BJ Baji staff with a legitimate need can access user data.
• Automatic session expiry after periods of inactivity to protect logged-in accounts.

7. Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Specific retention periods are as follows:

• Account Data: Retained for the duration of your account and for up to 5 years after account closure, to support dispute resolution and audit requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction in PKR, to satisfy financial record-keeping standards.
• KYC Documents: Retained for as long as your account is active and for a period thereafter in line with applicable verification requirements.
• Support & Communication Logs: Kept for up to 2 years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent or request deletion.

Once data is no longer required, it is securely deleted or anonymised so it can no longer be associated with your identity.

8. Your Rights

As a BJ Baji user, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal details are inaccurate or outdated, you have the right to request corrections.
• Right to Deletion: You may request that we delete your personal data, subject to our legal retention obligations. Note that deletion requests may require account closure.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or review is ongoing.
• Right to Data Portability: You may request your data in a structured, commonly used format where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent to process data (such as for marketing), you may withdraw that consent at any time without affecting prior processing.
• Right to Object: You may object to certain types of processing, including direct marketing communications, at any time.

To submit a data request, contact our support team via the details on our FAQ page. We aim to respond to all data-related requests within 30 days.

9. Minors & Under-18 Policy

BJ Baji is strictly an adults-only platform. We do not knowingly collect, store, or process any personal data belonging to individuals under the age of 18. Registration on the platform requires users to confirm they are 18 years of age or older.

If we discover or are notified that a minor has registered an account, we will immediately suspend the account, void any associated transactions, and permanently delete all associated personal data. If you believe a minor has accessed the platform using your device or account, please contact us immediately.

Parents and guardians are encouraged to use device parental controls to prevent minors from accessing online betting and gaming platforms. For further guidance, please visit our Responsible Gaming page.

10. Third-Party Links

Occasionally, BJ Baji may reference third-party services such as payment providers or sports data feeds as part of its platform functionality. Please note that this Privacy Policy applies only to BJ Baji and its own data practices.

Any third-party services integrated with the platform — such as JazzCash, Easypaisa, or Raast payment gateways — operate under their own separate privacy policies and terms of service. BJ Baji is not responsible for the data handling practices of any third-party service provider once data leaves our platform through those integrations.

We encourage you to review the privacy policies of any external service you interact with as part of using the BJ Baji platform.

11. Policy Updates

BJ Baji reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. For significant changes that affect how we use your data, we will notify you by email or through a prominent notice on the platform.

We encourage you to review this policy periodically to stay informed about how BJ Baji is protecting your information. Your continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how BJ Baji handles your personal data, please do not hesitate to get in touch with our support team. We are available around the clock to assist you.

[email protected]

You can also find answers to frequently asked questions on our FAQ page, or review your rights under our Terms and Conditions.